Frequently Asked Questions

Do I need an account to place an order?

NO. You don't need any account when place your online order, our system will send a confirmation to you by email SMS & Whatsapp.

What payment methods do you accept?

We accept most credit cards, VISA / MasterCard / American Express, Paypal, Alipay, Payme, Fast Payment System (FPS) in Hong Kong and also accept Cash deposit to our Bank account.

What Delivery methods / Locations do you provide?

We deliver flowers and gifts to anywhere in Hong Kong even Hong Kong Island, Kowloon Island, New Terrirories, Tuen Mun, Yuen Long, Tin Shui Wai, Sai Kung, Lantau, Hong Kong Airport, Discovery Bay, Tung Chung, Park Island, ClearwaterBay, Lamma Island or New Territories even Restaurant, office, Hospital, Schools and you can also choose to pickup at specify MTR stations.

Do you delivery to Restaurant ?

SURE ! We deliver to anywhere in Hong Kong even Restaurant, Office, Home, Hospital, Hotel, Ferry Pier, Airport, DisneyLand...etc
Please write down your booking number of name of reservation for delivery purpose.

How long will it take to receive my order?

We do same-day delivery, but for best quality, we suggest customer to place the order at least one day in advance, so we can order the best flowers for our clients.

What is your return policy?

If the recipient does not like the flowers from you, please contact our customer services by email within two hours after delivery, the recipient can return the flowers to our office address within four hours after she receive the flowers, refund will be issued after deducting the delivery charge on the order, or we can collect the flowers from recipient, but HK$100 labour charge plus 50% total of order amount will be charged.

Buy Now Pay Later

To enjoy our three months interest free installment services, you should have a valid Hong Kong mobile number and a Credit Card.
Choose "ATOME" as your payment method on the checkout page and follow the steps to complete your installment order in just 30 seconds.